About concessionary travel 

About concessionary travel

Find out about applying for, replacing and renewing your bus pass below.

 

Northumberland County Council participates in the government’s English National Concessionary Travel Scheme (ENCTS). This scheme entitles passholders who are residents in England to free off-peak travel on local bus services throughout the country. Once you have your pass, the scheme is free and easy to use.
 

Eligibility - find out if you can apply for a bus pass 

You will be eligible for a concessionary travel pass (bus pass) if: 

• You have a disability: 

  • You need to meet the criteria shown on the guidance notes for a disabled person’s pass.  

  • Please click here for the disabled person's bus pass application form

  • Disabled application guidance notes ​

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• You are unable to travel alone: 

  • If you are unable to travel alone and can meet other criteria, you can apply for a companion pass. 

  • Companion passes enable a friend, relation, or carer to travel with you. 

  • For this, you will need certification to show that you are unable to travel alone. 

  • Please click here for the companion bus pass application form and guidance notes. 

 

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Application process 

If you’d like to apply for a new or renewal pass, you can apply: 
 

• Online: You can apply online by clicking here which is the quickest way for your pass to be processed. If you are applying to renew your bus pass online for the first time, you will need to apply as if you are a new applicant. You need to create an account on our online application website if you have not already done this. 

• Via email: Please email the completed form to concessionarytravel@northumberland.gov.uk  

• By post: 
  Concessionary Travel 
  Northumberland County Council 
  County Hall 
  Morpeth 
  NE61 2EF 

 
If you have any trouble with the process, please contact us on 0345 600 6400. 

For more information on how to contact us click here. 
  

What to expect after you have applied for your bus pass 

Take note of the following points: 

• Receipt of your application does not mean we will issue you with a pass. If your application is incomplete or unclear, we will have to contact you. This will result in your application being delayed. 

• We aim to send out passes within 15 working days of receiving a valid application. This allows us time to check your eligibility, and that your application is properly completed. Your application will therefore have all the necessary supporting evidence, and there will be nothing we need to query. 

 
Privacy notice - how we handle your information - please click here to view the concessionary travel privacy notice.